The challenge
The company depended on its BI and data-warehouse platform for day-to-day decisions, but building and retaining a large in-house platform team was neither practical nor economical.
It needed the whole stack — infrastructure, ETL, BI platform and BI content — run reliably by one accountable partner, and kept aligned with business requirements as they changed.
How we went about it
- 1
Take over the full stack
Infrastructure, the BI platform, the ETL platforms and all BI content were brought under a single managed service with clear ownership.
- 2
Set a subscription model
A predictable monthly subscription replaced ad-hoc projects and change requests, so cost and capacity are known in advance.
- 3
Establish the rhythm
A continuous engagement cadence keeps the platform aligned with evolving business requirements through a shared backlog and regular reviews.
- 4
Release continuously
Enhancements are delivered through regular releases against the backlog, alongside the run, monitoring and support of the platform.
What we delivered
- Single managed service covering infrastructure, ETL, BI platform and BI content.
- Subscription commercial model with predictable monthly cost.
- Shared backlog, release cadence and regular alignment reviews.
- Ongoing monitoring, support and enhancement of the platform.
Outcomes
What changed for the client
- Predictable cost and a single accountable partner for the whole platform.
- Business teams focus on using insight rather than maintaining the plumbing.
- A platform that keeps pace with the business as needs change.
- No large in-house platform team to build, staff or retain.